I previously posted a critical review of three legal document creation websites, including most prominently LegalZoom.com. As noted here, a class action lawsuit has been filed in a California court against LegalZoom claiming that the website falsely tells customers that users get "customized" legal documents when in fact the only "customizations" involve the entry of the customers' names and other identifying information.
The lawsuit also claims that the website's promise of "unlimited customer support" does not include access to a lawyer.
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